Empower your business with instant feedback through actionable insights to elevate customer experiences with real-time data to drive smarter decisions
Servicelovers allow you to collect customer reviews all the time, offering detailed real-time feedback on what customers really think of your service and provide actionable insights.
Leverage the power of Servicelovers to collect feedback, track customer satisfaction, and improve your service remotely – all from an intuitive, cloud-based platform.
30-DAYS TRIAL | NO CREDIT CARD | INSTANT ACCESS
What Servicelovers is about?
The founder Christian explains how the Servicelovers concept works and how and why it engage the employees to deliver greater service.
What you get with Servicelovers
Employee motivation
Recognize and reward your team based on direct customer feedback, fostering a culture of excellence
Actionable Analytics
Access intuitive dashboards and reports to make data-driven decisions that enhance your service quality
Real-Time Feedback
Collect customer feedback through mobile devices without the need for in-store tablets or hardware. Perfect for businesses that value flexibility and efficiency.
Optimization
Optimize the customer experience by easily locating what your customers are not happy with
Who Benefits from Servicelovers
Discover how Online Servicelovers empowers employees, managers and leaders with actionable tools and insights
Empower Your Team
- Boost morale with real-time recognition from customers.
- Receive constructive feedback for continuous improvement.
- Engage employees by showing their impact on customer satisfaction.
- Foster a positive work culture with actionable insights.
- Encourage healthy competition with rewards and recognition.
Drive Team Excellence
- Monitor team performance with real-time dashboards.
- Identify areas of improvement for team members.
- Resolve customer issues efficiently with instant feedback.
- Optimize operations with actionable analytics.
- Align team goals with overall business objectives.
Elevate Your Business
- Drive strategic decisions with customer insights.
- Enhance customer retention and satisfaction rates.
- Foster innovation through data-driven strategies.
- Increase revenue with targeted service improvements.
- Encourage a culture of continuous improvement and success.
Actionable Insights
Turn feedback into measurable improvements with real-time, actionable insights tailored for your business.
Real-Time Data
Instantly see feedback trends and identify areas for improvement.
Customizable Dashboards
Focus on actionable metrics tailored to your business goals.
AI-Driven Guidance
Receive personalized recommendations for actionable changes.
Proactive Team Alerts
Automatically notify your team to resolve issues quickly.
Here is what some of our customers are saying
“Over the last 3 years, Servicelovers have helped to support our service culture and thus supported better employee motivation, better employee retention and increased sales.”
Kenneth Nørgaard
“With Servicelovers, we have achieved extraordinary results in just three and a half months. We’ve gathered nearly 700 ratings with 500 heartfelt personal recommendations for our outstanding employees. Our CSAT score stands at an impressive 92, perfectly aligned with the industry’s gold standard, while our NPS surpasses the target by an exceptional +19 – a resounding testament to our unparalleled customer loyalty”
Stefan Gravang
“With Servicelovers, we’ve experienced a significant difference. The number of responses has increased by more than 12% per month compared to previous surveys. We now have direct insights into our employees’ strengths and training opportunities.”
Martin Søgaard
All the Ways to Collect Feedback with Online ServiceLovers
Empower your employees and refine your service using multiple data collection methods tailored to your needs.
QR Codes and Printed Receipts
Place QR codes on receipts, tables, or posters for customers to scan and provide instant feedback.
Online Surveys
Create engaging surveys to gather detailed customer insights and improve employee performance.
SMS Invitations
Send SMS invites to customers, encouraging them to provide quick and easy feedback after their experience.
Email Signatures
Embed feedback links in email signatures to effortlessly collect responses during daily communication.
NFC Tags
Collect instant customer feedback by embedding NFC tags in physical locations for effortless service evaluation.
In-Store Kiosks
Install rating kiosks at key locations, allowing customers to provide immediate feedback on their experience.
Our Onboarding Process
Get started with Online ServiceLovers in just a few simple steps.
Step 1: Fill the Form
Submit your business details and preferences to get started.
Step 2: Review & Configure
We’ll review the information and set up your account tailored to your needs.
Step 3: Get Access
Receive your login details and explore your dashboard.
Step 4: Training Session
Join our personalized training to learn all the features.
Step 5: Start Collecting Feedback
You're ready to use Online ServiceLovers! Start optimizing your services.
“Since implementation in January, Sunset Boulevard's total revenue has increased by 30% compared to the same months in 2022.”
“Since the turn of the year, Sunset Boulevard has implemented a number of new tools in the chain’s 44 restaurants and tested a new bonus system in 17 of the restaurants. Instead of measuring success on the number of guests and revenue, employees are now measured and rewarded on the basis of their behavior and the service they provide to guests, including whether the delivery was correct, the service friendly and the waiting time acceptable. As part of the assessment, ratings from the guests via SMS and the rating system Servicelovers are included.”
Measure What Matters: Key Satisfaction & Loyalty Metrics
CSAT – Customer Satisfaction Score
Gauge Satisfaction in Real Time
CSAT allows you to understand how satisfied your customers are with individual interactions, helping you identify areas for immediate improvement.
NPS – Net Promoter Score
Measure Customer Loyalty and Advocacy
NPS reveals how likely your customers are to recommend your service, providing insights into long-term loyalty and brand advocacy.
KBI – Key Behavioral Indicators
Track Key Customer Behaviors
KBI highlights critical customer actions, allowing you to understand behaviors that drive retention and engagement.
Star Ratings
Quick Satisfaction Overview with Star Ratings
Star ratings offer a simple, universal way for customers to rate their experience, providing at-a-glance feedback on overall satisfaction.
XLA
Experience Level Agreement
Being Human-centric IT mean measure satisfaction of your internal customers and identify which employees are delivering great customer service
Flexible Integrations and Automation
Connect with CRM systems, automate follow-ups, and create feedback-based workflows to optimize response efforts.
We help some of Denmark's most service-oriented companies to measure and create the best customer experiences
FAQ
What is Online ServiceLovers, and how does it work?
Online ServiceLovers is a digital platform that helps businesses collect, analyze, and respond to customer feedback in real time. By using various feedback channels like QR codes, SMS, and email, you can gather insights directly from your customers without needing any in-store hardware. All feedback is accessible in a centralized, easy-to-use dashboard, providing you with actionable insights to improve service.
Do I need any special equipment to use Online ServiceLovers?
No, you don’t need any special equipment! Online ServiceLovers operates entirely through digital channels, so you can collect feedback via QR codes, links, SMS, or email. This means you can start using the platform quickly without the hassle of setting up in-store tablets or devices.
How can my customers provide feedback?
Customers can share feedback through a variety of channels, including:
- Scanning a QR code displayed in your location or on receipts.
- Clicking a link in an email signature or social media post.
- Responding to an SMS survey invitation.
- Filling out a quick mobile survey embedded on your website or app. This flexibility makes it easy for customers to share their opinions on their terms.
How quickly can I start seeing customer feedback?
Once you set up your feedback channels, feedback can be collected and viewed in real time. As soon as a customer submits their feedback, it appears instantly on your dashboard, allowing you to respond or make adjustments on the spot.
Can Online ServiceLovers integrate with other software?
Yes! Online ServiceLovers integrates with popular CRM systems like xyz. This allows you to sync customer feedback with your existing customer data, providing a more comprehensive view of customer interactions. Additionally, we offer an open API for further customization and integration.
How does Online ServiceLovers help motivate my employees?
Online ServiceLovers allows you to recognize employees who receive positive feedback by sharing customer comments directly with them. You can set up leaderboards, track individual performance, and reward employees who consistently deliver great service. This feedback-driven approach boosts morale and encourages a culture of customer-focused excellence.
Is Online ServiceLovers compliant with data privacy laws like GDPR?
Yes, Online ServiceLovers is fully compliant with GDPR, CCPA, and other major data privacy regulations. We ensure that all feedback data is encrypted and stored securely. Customers are also given the option to submit feedback anonymously, and businesses can access audit logs to track data handling.
How much does Online ServiceLovers cost, and do you offer a free trial?
Our pricing varies based on the number of users, locations, and additional features. We offer flexible plans tailored to your business needs. Yes, we also offer a free trial so you can explore the platform before making a commitment. Contact us to learn more about pricing and start your free trial.
Contact us if you want to hear more about the possibilities for your business
Founder and CEO
+45 21 85 16 64
cb@servicelovers.com
Sales Executive
+45 31 31 11 10
th@servicelovers.com
Get motivated and service-oriented employees through personal recognition and constructive customer feedback.
Quick Links
Get In Touch
Lille Strandstræde 22
1254 Copenhagen
Denmark
- Email: support@servicelovers.com
- Phone: +45 31 31 11 10
- Hours: Mon-Fri 9:00AM - 5:00PM
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