Empower your business with instant feedback through actionable insights to elevate customer experiences with real-time data to drive smarter decisions

Servicelovers allow you to collect customer reviews all the time, offering detailed real-time feedback on what customers really think of your service and provide actionable insights.

Leverage the power of Servicelovers to collect feedback, track customer satisfaction, and improve your service remotely – all from an intuitive, cloud-based platform.

30-DAYS TRIAL   |  NO CREDIT CARD  |  INSTANT ACCESS

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What Servicelovers is about?

The founder Christian explains how the Servicelovers concept works and how and why it engage the employees to deliver greater service.

What you get with Servicelovers

Employee motivation

Recognize and reward your team based on direct customer feedback, fostering a culture of excellence

Actionable Analytics

Access intuitive dashboards and reports to make data-driven decisions that enhance your service quality

 

Real-Time Feedback

Collect customer feedback through mobile devices without the need for in-store tablets or hardware. Perfect for businesses that value flexibility and efficiency.

Optimization

Optimize the customer experience by easily locating what your customers are not happy with

Who Benefits from Servicelovers

Discover how Online Servicelovers empowers employees, managers and leaders with actionable tools and insights

Empower Your Team

  • Boost morale with real-time recognition from customers.
  • Receive constructive feedback for continuous improvement.
  • Engage employees by showing their impact on customer satisfaction.
  • Foster a positive work culture with actionable insights.
  • Encourage healthy competition with rewards and recognition.

Drive Team Excellence

  • Monitor team performance with real-time dashboards.
  • Identify areas of improvement for team members.
  • Resolve customer issues efficiently with instant feedback.
  • Optimize operations with actionable analytics.
  • Align team goals with overall business objectives.

Elevate Your Business

  • Drive strategic decisions with customer insights.
  • Enhance customer retention and satisfaction rates.
  • Foster innovation through data-driven strategies.
  • Increase revenue with targeted service improvements.
  • Encourage a culture of continuous improvement and success.
Actionable Insights

Actionable Insights

Turn feedback into measurable improvements with real-time, actionable insights tailored for your business.

Real-Time Data

Instantly see feedback trends and identify areas for improvement.

Customizable Dashboards

Focus on actionable metrics tailored to your business goals.

AI-Driven Guidance

Receive personalized recommendations for actionable changes.

Proactive Team Alerts

Automatically notify your team to resolve issues quickly.

Insights Graphic

Here is what some of our customers are saying

“Over the last 3 years, Servicelovers have helped to support our service culture and thus supported better employee motivation, better employee retention and increased sales.”

Kenneth Nørgaard

Kenneth Nørgaard

CEO, Babysam

“With Servicelovers, we have achieved extraordinary results in just three and a half months. We’ve gathered nearly 700 ratings with 500 heartfelt personal recommendations for our outstanding employees. Our CSAT score stands at an impressive 92, perfectly aligned with the industry’s gold standard, while our NPS surpasses the target by an exceptional +19 – a resounding testament to our unparalleled customer loyalty”

Stefan Gravang

Stefan Gravang

Managing Director, Polygon Denmark

 

“With Servicelovers, we’ve experienced a significant difference. The number of responses has increased by more than 12% per month compared to previous surveys. We now have direct insights into our employees’ strengths and training opportunities.”

Martin Søgaard

Director of Sales and Board Member, WTW

All the Ways to Collect Feedback with Online ServiceLovers

Empower your employees and refine your service using multiple data collection methods tailored to your needs.

QR Code

QR Codes and Printed Receipts

Place QR codes on receipts, tables, or posters for customers to scan and provide instant feedback.

Survey

Online Surveys

Create engaging surveys to gather detailed customer insights and improve employee performance.

SMS

SMS Invitations

Send SMS invites to customers, encouraging them to provide quick and easy feedback after their experience.

Email Signature

Email Signatures

Embed feedback links in email signatures to effortlessly collect responses during daily communication.

Receipt

NFC Tags

Collect instant customer feedback by embedding NFC tags in physical locations for effortless service evaluation.

Kiosk

In-Store Kiosks

Install rating kiosks at key locations, allowing customers to provide immediate feedback on their experience.

Our Onboarding Process

Get started with Online ServiceLovers in just a few simple steps.

Step 1: Fill the Form

Submit your business details and preferences to get started.

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Step 2: Review & Configure

We’ll review the information and set up your account tailored to your needs.

Step 3: Get Access

Receive your login details and explore your dashboard.

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Step 4: Training Session

Join our personalized training to learn all the features.

Step 5: Start Collecting Feedback

You're ready to use Online ServiceLovers! Start optimizing your services.

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“Since implementation in January, Sunset Boulevard's total revenue has increased by 30% compared to the same months in 2022.”

“Since the turn of the year, Sunset Boulevard has implemented a number of new tools in the chain’s 44 restaurants and tested a new bonus system in 17 of the restaurants. Instead of measuring success on the number of guests and revenue, employees are now measured and rewarded on the basis of their behavior and the service they provide to guests, including whether the delivery was correct, the service friendly and the waiting time acceptable. As part of the assessment, ratings from the guests via SMS and the rating system Servicelovers are included.” 

Measure What Matters: Key Satisfaction & Loyalty Metrics

CSAT – Customer Satisfaction Score

Gauge Satisfaction in Real Time

CSAT allows you to understand how satisfied your customers are with individual interactions, helping you identify areas for immediate improvement.

NPS – Net Promoter Score

Measure Customer Loyalty and Advocacy

NPS reveals how likely your customers are to recommend your service, providing insights into long-term loyalty and brand advocacy.

KBI – Key Behavioral Indicators

Track Key Customer Behaviors

KBI highlights critical customer actions, allowing you to understand behaviors that drive retention and engagement.

Star Ratings

Quick Satisfaction Overview with Star Ratings

Star ratings offer a simple, universal way for customers to rate their experience, providing at-a-glance feedback on overall satisfaction.

XLA

Experience Level Agreement 

Being Human-centric IT mean measure satisfaction of your internal customers and identify which employees are delivering great customer service

Flexible Integrations and Automation

Connect with CRM systems, automate follow-ups, and create feedback-based workflows to optimize response efforts.

We help some of Denmark's most service-oriented companies to measure and create the best customer experiences

FAQ

What is Online ServiceLovers, and how does it work?

Online ServiceLovers is a digital platform that helps businesses collect, analyze, and respond to customer feedback in real time. By using various feedback channels like QR codes, SMS, and email, you can gather insights directly from your customers without needing any in-store hardware. All feedback is accessible in a centralized, easy-to-use dashboard, providing you with actionable insights to improve service.

No, you don’t need any special equipment! Online ServiceLovers operates entirely through digital channels, so you can collect feedback via QR codes, links, SMS, or email. This means you can start using the platform quickly without the hassle of setting up in-store tablets or devices.

Customers can share feedback through a variety of channels, including:

  • Scanning a QR code displayed in your location or on receipts.
  • Clicking a link in an email signature or social media post.
  • Responding to an SMS survey invitation.
  • Filling out a quick mobile survey embedded on your website or app. This flexibility makes it easy for customers to share their opinions on their terms.

Once you set up your feedback channels, feedback can be collected and viewed in real time. As soon as a customer submits their feedback, it appears instantly on your dashboard, allowing you to respond or make adjustments on the spot.

Can Online ServiceLovers integrate with other software?

Yes! Online ServiceLovers integrates with popular CRM systems like xyz. This allows you to sync customer feedback with your existing customer data, providing a more comprehensive view of customer interactions. Additionally, we offer an open API for further customization and integration.

Online ServiceLovers allows you to recognize employees who receive positive feedback by sharing customer comments directly with them. You can set up leaderboards, track individual performance, and reward employees who consistently deliver great service. This feedback-driven approach boosts morale and encourages a culture of customer-focused excellence.

Yes, Online ServiceLovers is fully compliant with GDPR, CCPA, and other major data privacy regulations. We ensure that all feedback data is encrypted and stored securely. Customers are also given the option to submit feedback anonymously, and businesses can access audit logs to track data handling.

Our pricing varies based on the number of users, locations, and additional features. We offer flexible plans tailored to your business needs. Yes, we also offer a free trial so you can explore the platform before making a commitment. Contact us to learn more about pricing and start your free trial.

Contact us if you want to hear more about the possibilities for your business

General Support
General support
+45 31 31 11 10
contact@servicelovers.com
Christian Brauner
Christian Brauner
Founder and CEO

+45 21 85 16 64
cb@servicelovers.com

Thomas Dybvad
Sales Executive

+45 31 31 11 10
th@servicelovers.com

Get motivated and service-oriented employees through personal recognition and constructive customer feedback.

Get In Touch

Lille Strandstræde 22

1254 Copenhagen

Denmark

 

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